Contact Us | SantaMiracle 🎄
Have questions? Need help with an order? Or just want to share some Christmas cheer?
We’d love to hear from you — your messages always make our day a little brighter.
💌 Get In Touch
If you can’t find what you’re looking for on our FAQ or info pages, don’t worry — we’re just one message away.
📧 Email: service@santamiracle.com
When reaching out, please include the following details to help us assist you faster:
- Your full name
- Contact phone number
- Your city or region
- Product photos (for returns, exchanges, or damaged items)
We aim to respond within 24 hours (excluding Sundays).
🕘 Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed (but you can still email us — we’ll reply on Monday!)
❓ Frequently Asked Questions
Q: How long will it take to receive my package?
A: Orders are processed within 3–5 business days before shipment.
Delivery usually takes 15–20 business days, depending on your location.
Please note that holidays may slightly extend delivery times.
Q: What is your return policy?
A: Once we receive and inspect your returned item, we’ll process your refund or exchange within 14 days.
Q: How can I contact you about my order?
A: Simply email us at service@santamiracle.com, or use the contact form on this page — we’re happy to help!
Thank you for choosing SantaMiracle.
We’re here to make your shopping experience as magical and joyful as Christmas itself. 🎄✨